Reading your natural gas meter is one way to tell how much natural gas you're using each month. To accurately read your natural gas meter, follow the steps below:
- Read the dials left to right.
- If the hand is between two numbers, always select the lower number.
- When the hand is between "9" and "0," then "9" is considered the lower number.
- When the hand looks as though it is DIRECTLY on the number, look at the dial to the right. If the dial on the right has passed "0," use the number that the hand is on. If the dial on the right has not passed "0," use the number less than what the hand is on.
Remember to record the lower number if the dial is between two numbers. For this example, read from left to right.
- The first dial is turning counter-clockwise. It points between the "0" and the "1."
Read this dial as 0.
- The second dial is between "1" and "2." It might even look as though it is on the "2," but you can see that the dial is to the left. Read the lower number.
Read this dial as 1.
- The third dial is turning counter-clockwise and is just after the "5."
Read this dial as 5.
- The fourth dial is turning clockwise and is between the "1" and the "2."
Read this dial as "1."
The correct reading for this meter is 0151.
Natural Gas Meter Accessibility
Although you might not see the meter reader, we attempt to read each meter once a month. If we can't access your meter because of vegetation, an unfriendly dog, or a locked gate, we'll have to estimate your bill. If you choose to keep your gate locked, please contact us to make arrangements to have your meter accessed on the "scheduled read date." You'll find this date printed on your last bill.
We may contact you because of a locked gate when we need to work on the meter or survey the underground piping. And in an emergency, we or the fire department may need to shut off your meter. So make sure the meter is easy to reach.
During the past 50 years, natural gas meters have proven to be very reliable and accurate. If, however, one shows that you've used a much higher or lower than normal amount of natural gas, we automatically take steps to investigate the problem. If needed, we'll test the meter and possibly replace it and make any necessary adjustment to your bill.
Meter Reading Dates
The natural gas meter will be read on or around the date listed.
- 2019 Meter Reading Schedule (PDF)
Scheduled Saturday Read Days are January 19, November 30, and December 21
- 2019 Meter Reading Schedule for Opt-Out Customers (PDF)
- 2018 Meter Reading Schedule (PDF)
Scheduled Saturday Read Days are January 6, January 13, January 20, and December 22
- 2018 Meter Reading Schedule for Opt-Out Customers (PDF)
Finding Your Cycle Number
We use a 21-day read cycle and your meter generally is read on a monthly cycle. To find your cycle number (a number from 1 to 21), see the sample natural gas bill below with the cycle number circled. You can find the cycle number under the Current Charges section on your natural gas bill and to the right of your meter number.